Refund policy
Return & Refund Policy
Treasury Scents Return & Refund Policy
At Treasury Scents, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to the nature of our products, including fragrances, perfume oils, personal care items, and business opportunity packages, we are unable to accept returns on products that have been opened, used, tampered with, or partially consumed.
Returns may only be considered if:
- The wrong item was delivered.
- The item arrived damaged or defective.
- The item received differs significantly from the item ordered.
Any return request must be submitted within 48 hours of receiving your order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging received.
Once reviewed and approved, Treasury Scents may offer a replacement, store credit, or refund where applicable.
Refunds
Refunds will only be considered under the following circumstances:
- An order cannot be fulfilled due to product unavailability.
- A verified incorrect or defective product was supplied.
- A duplicate payment was made.
Approved refunds will be processed using the original payment method where possible and may take 5–10 business days to reflect, depending on your financial institution.
Non-Refundable Items
The following items are non-refundable:
- Opened fragrance products.
- Personal care products that have been opened or used.
- Shipping and delivery charges.
- Products purchased during promotional or clearance sales, unless defective.
Business Opportunity Packages
Treasury Scents business opportunity packages are assembled according to the selected package purchased. Once a package has been dispatched, registration fees, training access, digital resources, and business setup services are non-refundable.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, the cancellation request will be treated according to this Return & Refund Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact Treasury Scents through our official website contact page or customer support channels.
Treasury Scents reserves the right to review each return and refund request on a case-by-case basis and may update this policy from time to time without prior notice.